Return/ Refund Policy

Return / Refund Policy

At Kizzo, customer satisfaction is our top priority. Please read the following policy carefully. Thank you for shopping with us. We strive to provide the highest quality products to our customers.

Please note that we do not accept returns or offer refunds on any products purchased from our website. Before making a purchase, we encourage you to carefully review the product descriptions, specifications, and images to ensure that you are satisfied with your selection.

Important Points to Keep in Mind:

1. No Returns Accepted: Due to the nature of our business and the products we offer, all sales are final. We do not accept returns for any reason, including dissatisfaction with the product, sizing issues, or change of mind.

2. No Refunds Issued: Once your order is placed and confirmed, we cannot offer refunds under any circumstances. This includes situations where the product does not meet your expectations. Please be certain of your purchase before proceeding with payment.

3. Product Information: All relevant product details, including size, color, material, and design, are provided to help you make an informed decision. We encourage customers to contact us before purchasing if they have any specific concerns or questions about the product.

4. Damaged or Defective Products: In the unlikely event that you receive a product that is damaged or defective upon arrival, please contact us within 24 hours of delivery. We will review your case and provide a replacement or store credit within 2 days and that credit will be valid upto 7 days, depending on the issue. This is the only exception to our no-refund, no-return policy.

5. Customer Responsibility: As a customer, it is your responsibility to carefully review the order details, product specifications, and any terms and conditions before completing your purchase. We will not be held responsible for incorrect orders placed by the customer.

6. Shipping and Handling Fees: Shipping and handling fees are non-refundable. These costs are borne by the customer once the product is shipped, and no refunds will be made for shipping charges.

7. Order Cancellations: Orders cannot be canceled once they are placed. Please ensure that all details are correct before finalizing your purchase.

8. Contact Us: If you have any questions or need further assistance, feel free to reach out to our customer service team. We are happy to clarify any doubts before you make a purchase to avoid any inconvenience.

For any return questions or customer service inquiries, please email us at kizzo.co@gmail.com or call / whatsapp at +91-9227000310. We are here to assist you and ensure your shopping experience with Kizzo is delightful.

Final Note: As we do not allow returns or offer refunds, we strongly recommend that you double-check all product information and reach out to us if necessary before completing your order. This ensures a smooth shopping experience for both parties.

Thank you for your understanding and for choosing us.